Your Fireside Story

A fireplace isn’t an everyday purchase. In fact, it’s often a once in a lifetime purchase. As a homeowner, you have dedicated time and money into transforming your house into a haven. A fireplace, stove or insert will only enhance the welcoming features of your home, but we understand you’ll have questions and concerns. Don’t worry, you’re not expected to have all the answers – because we do. Our Hearth Experts are here to listen and guide you every step of the way.

Fireside Showroom Visit

A visit to one of our premier fireplace showrooms is an important beginning step on your journey to a cozy home. Here you can feel the heat and see just how each fireplace, stove or insert would fit into your life. Every Fireside location offers a wide variety of hearth products installed in styled vignettes, giving you an up close look at the three most important deciding factors – fit, finish and fire.

That’s where your work ends. Once you’ve collaborated with a Hearth Expert to find your product, the hearth you’ll be gathering around with friends and family for seasons to come, you can sit back and relax.

Installation Verification

To make sure every step of the way moving forward is seamless, we will schedule a time for an installation verification appointment at your home. Are you juggling soccer practice, work deadlines and dinner? That’s OK. We will visit when it’s convenient for you, and use that time to ensure all technical aspects and requirements for the project are covered. Beginning with this visit and every one moving forward, it is our promise that we will treat you and your home with respect and care.


Now your dream is very close to becoming a reality. After coordinating a time, our professional installers will come install the unit. Depending on the scope of your project, some installations require several different visits to your home, which can include a building inspector, chimney sweep, electrician and stone mason. Don’t let this daunt you though. Fireside coordinates all of these visits for you.

Fireplace Start Up

A final appointment with one of our experienced service technicians will leave you with all the knowledge you need for enjoying your hearth product. We will perform the startup on your unit, walk you through the correct operation and happily answer any questions or concerns you may have.

We’re expecting you, so come visit us at one of our Fireside showrooms. We’ll be waiting with coffee, comfortable chairs and welcoming warmth. Let’s have a Fireside chat.

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